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FAQ

General

  1. How to open an account with 7live.asia?
  2. Are there any restrictions on where I am located?
  3. How do I change my password?
  4. What if I forget my password?
  5. How do I update, change and or complete my registered details?
1. How to open an account with 7live.asia?

Opening your free account with 7live.asia is easy, fast and secure.
On the home page, click on the "Join Now" button; follow the registration steps then hit on "Submit" button. Thats easy to Join 7live.asia!

2. Are there any restrictions on where I am located?

7live.asia welcomes players worldwide however regulations and restrictions in relation to gaming vary from Country to Country. It is your sole responsibility to ensure that the laws applicable to you concerning gaming or betting do not prohibit you from opening an account and wagering with 7live.asia. We do not accept customer from Philippines, Taiwan, United States of America, Singapore and Hong Kong.

3. How do I change my password?

To change your password, login into your account at 7live.asia.com and select "Change Password", make the necessary changes and click the "submit" button to complete the update.

4. What if I forget my password?

If you have set your Security Question and Answer you will be able to reset your password by clicking the "Forgot Password?" link on the Home Page. Please click here, you will be prompted the next time you login to change your password.
Should you forget your account access details and have not previously set your Security Question and Answer during registration, we will ask you to confirm a number of details relating to your 7live.asia account.
Please immediately contact or email us.

5. How do I update, change and or complete my registered details?

Email: [email protected]

6. What are the available methods for currency: MYR/Viet Dong/IDR?

Local-Pay is available for customers with 7live.Asia accounts in the following currencies:
- MYR (Malaysia Ringgit)
- VND (Vietnamese Dong) - with USD-denominated 7live.Asia account
- IDR (Indonesian Rupiah)

Please follow the below guidelines:
1. Please obtain our bank transfer details by contacting one of our Customer Care Live Help or email us on [email protected]
2. Please arrange for the deposit of your funds into the provided bank account and indicate your Full Name during the deposit.
3. Login into 7live.asia account, select Local-Pay under the Deposit menu and enter all the requested information.
4. Please scan and email us a copy of the deposit transaction receipt to [email protected]ail.com

*Your Bank Transfer deposit will be processed and credited into your 7live.asia account when the funds are received by our bank. Please allow 1.5 minutes for processing of Bank Transfer deposits.

7. How do I withdraw funds from my 7live.asia account?

You can withdraw funds from your 7live.asia account through a few methods:
- Instant Bank Transfer
- Local Bank Transfer

8. How do I withdraw funds using Local Bank Transfer?

Local Bank Transfer is available to 7live.Asia members registered from the following countries:
- MYR (Malaysia Ringgit)
- VND (Vietnamese Dong) - with USD-denomated 7live.asia account
- IDR (Indonesian Rupiah)

To request for a withdrawal to be paid into your bank account, select Local Bank Transfer under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:
- Bank Account Name
- Bank Account Number
- Bank Name

Once your withdrawal has been verified, your funds will be sent directly to your bank account in your local currency. Please allow 15 to 30 minutes for your money to be reflected in your account depending on your bank processing time. Our company only allowed one (1) withdrawal per day for each member.

Please note:
You may incur exchange gains or losses for any bank transfer withdrawal request.
You will bear the bank fee charged by your bank

9. Are there any rollover requirements for Withdrawals?

To ensure the security of identity and account information, 7live.asia reserves the rights to review members' accounts. All withdrawals made must meet 1 time rollover requirement. Basis will be taken from the current balance, plus all subsequent deposits between the last successful withdrawal and the current withdrawal request. Failure to meet the above requirement will result in administration fees, amounted to 50% of the member's current balance. All withdrawal requests must conform to the withdrawal policy as stated in 7live.asia website.

Example 1: On 1st January 12:00, Member total balance of RMB 1,000 and deposit of RMB 2,000 was made after that. If a member requests withdrawal meeting the rollover requirement of RMB 3,000 (1,000+2,000), no administrative fees will be charged to the member.

Example 2: On 1st January 12:00, Member total balance of RMB 1,000 and deposit of RMB 2,000 was made after that. If a member requests withdrawal NOT meeting the rollover requirement of RMB 3,000 (1,000+2,000), 50% of the total balance RMB 1,500 will be charged as administrative fees.

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